Why isn’t the Reward Pass available in my region?
The Reward Pass is currently available only in the USA, but we plan to expand to more regions over time. Stay tuned!
How come I can only progress by playing LoL/TFT/PoE 2/VALO?
To prevent cheating, we are prioritizing Mobalytics-supported games that have reputable developer APIs. This gives us a verifiable source of truth to ensure experience and challenges are completed.
Over time, we will expand the number of games and Challenges available to progress the Reward Pass
How long does it take to receive my IRL prizes?
Upon unlocking and claiming an IRL prize, a code will be sent to your email. This can take a few minutes, but it should happen relatively quickly.
What is a Premium Reward Pass?
The Premium Reward Pass is a $9.99 purchase that grants immediate access an enhanced track that includes Guaranteed Prize Choices and Premium-only rewards.
If I buy Premium Pass later, will I get the rewards I already passed?
Correct! If you decide to get Premium Pass after making progress, you will retroactively unlock the prizes from previously completed levels.
Can I gift a Premium Reward Pass to someone?
Gifting is not available for this version of the pass, but we’ll be adding the option in the near future!
How do I gain XP? What determines how many points I earn?
You can gain XP to progress the Reward Pass by simply playing any of the supported titles (LoL, TFT, VALORANT, or PoE 2).
To increase the amount of XP you earn, you can complete Challenges, win games (they’re worth more XP than losses), or activate a Booster.
Does XP carry over or reset between passes?
XP only applies to your active Reward Pass. Once the duration of the Reward Pass ends, you will no longer be able to progress it, and XP does not carry over to your next pass.
Does the Reward Pass track games if I switch to a smurf/alt?
The Reward Pass progression is tied to the accounts synchronized through Riot Games, Grinding Gear Games, and other publishers. You can unlink and sync a new account in your Settings under Connections.
Are the cosmetics made by AI?
All cosmetics unlocked from chests (Avatars, Frames, Backgrounds, and Plates) are created by our team of artists.
These assets are crafted by humans and are not generated with AI. We have the behind-the-scenes sketches and iterations to prove it!
Do I need to have the Desktop App activated?
The Reward Pass is available whether you’re using the Desktop App or the browser version of Mobalytics.
Do I have to be a certain age to participate in the Reward Pass?
You must be at least 18 years old to participate.
How does Mobalytics prevent cheaters?
Our Reward Pass requires participants to connect their game accounts, ensuring the data is reliable and directly from the developer’s API.
How do I activate the Reward Pass?
To activate the Reward Pass, click on the “Activate Pass” button at the top left of the Mobalytics platform. You can click “Activate” to start that selected pass or “Explore Reward Passes” to see others to choose from.
How do I unlock Rewards?
As you progress through the Reward Pass, you’ll see your XP increase and the bar begin to move from left to right. When you clear a level that has a prize, you’ll unlock it and be able to claim it.
How do chests work?
Chests grant awards based on predetermined chances.
For the First Blood Reward Pass, the odds are:
- Bronze
- Cosmetics – 97%
- Steam Card – 3%
- Gold
- Cosmetics – 95.8%
- $5 Steam Card – 3.5%
- $20 Amazon Card – 0.7%
- Platinum
- Cosmetics – 94.8%
- $5 Steam Card – 4%
- $20 Amazon Card – 0.8%
- $100 Amazon Card – 0.4%
How to apply unlocked cosmetics?
You can change your cosmetics at any time by clicking your name plate to the left of the Settings gear, or by going Settings -> Profile.
There, you’ll be able to change your Avatar, Frame, Title, Background, and Plate.